Family Medicine & Lifespan Care in Hilo & Across Hawaiʻi — Medicaid (QUEST) Accepted

Family medicine is primary care for the whole family across the lifespan, from young adulthood through the kūpuna (elder) years, delivered by a provider who knows your story over time. The strength of family medicine is continuity and trust. At Ohana Care Clinic in Hilo, we care for your ʻohana through every stage, with behavioral health built in.

What family medicine is

Family medicine takes the long view. Rather than treating one problem in isolation, a family provider gets to know you, your history, and often your relatives, and cares for the range of needs that come up across a lifetime: preventive visits, chronic conditions, acute illnesses, and the mental and emotional side of health. That continuity means better decisions, fewer things falling through the cracks, and a relationship you can rely on.

Care at every age

Across adulthood, the focus shifts with each stage: building healthy foundations and preventive screening in younger adults, managing work, stress, and chronic conditions in midlife, and supporting independence, memory, and quality of life for our kūpuna. Throughout, we follow the preventive services recommended by the U.S. Preventive Services Task Force and keep vaccines current using the Centers for Disease Control and Prevention’s schedule, tailored to each person.

Behavioral health under one roof

What sets our family medicine apart is that mental health is part of the same care. Depression, anxiety, stress, and sleep affect physical health at every age, and treating them in the same place, with the same trusted team, is more effective and more humane than sending people elsewhere. This integration is the heart of how we practice.

Culturally grounded care

We care for the whole person, in the spirit of lōkahi — balance and harmony among the connected parts of life: the body, the mind and emotions, the spirit, the ʻohana (family), and our relationship with the ʻāina (land) and community. In a Native Hawaiian understanding of health, these are not separate, and neither is our care. To mālama (care for and protect) your wellbeing and to live pono (in balance and rightness), we listen to your whole story, welcome your ʻohana into the process, and honor the values and traditions that ground you. Offering kōkua (help given freely, with aloha) in a way that respects who you are is at the heart of how we practice.

Insurance and how we see you

We accept Medicare and Medicaid, including the Hawaiʻi QUEST Integration plans (AlohaCare, the Hawaiʻi Medical Service Association (HMSA), ʻOhana Health Plan, and UnitedHealthcare Community Plan), along with most commercial insurance, and we are accepting new patients in Hilo. Primary care works best as a partnership. Your first visit is in person at our Hilo clinic. We see patients in person for physical exams, vitals, and lab work, and we use telehealth for follow-up visits, medication management, and chronic-disease check-ins whenever it is clinically appropriate.

Common questions about family medicine and lifespan care

What does a family medicine provider do?

A family medicine provider cares for people of all ages across the lifespan, handling preventive care, chronic conditions, acute illnesses, and mental health. The strength is continuity: one trusted provider who knows your history over time.

Can the whole family see the same clinic?

Yes. Family medicine is designed to care for your whole ʻohana, which makes coordination easier and builds a relationship of trust across generations.

Do you offer telehealth for family medicine?

Yes. Many visits, including follow-ups, chronic-disease management, and behavioral health, work well by telehealth, with in-person visits in Hilo for exams, vaccines, and labs.

What insurance do you accept?

We accept Medicare and Medicaid, including the Hawaii QUEST Integration plans (AlohaCare, HMSA, Ohana Health Plan, and UnitedHealthcare Community Plan), along with most commercial insurance. We are accepting new patients in Hilo.

References

U.S. Preventive Services Task Force. (n.d.). A and B recommendations. Retrieved June 29, 2026, from https://www.uspreventiveservicestaskforce.org/uspstf/recommendation-topics/uspstf-a-and-b-recommendations

Centers for Disease Control and Prevention. (2025). Recommended adult immunization schedule by age. https://www.cdc.gov/vaccines/hcp/imz-schedules/adult-age.html

Papa Ola Lōkahi. (n.d.). Native Hawaiian health. Retrieved June 29, 2026, from https://www.papaolalokahi.org/

This page is general health education from Ohana Care Clinic, written by George Mackel, MSN, APRN, NP-C, PMHNP-BC, CARN-AP. It is not a substitute for a personal evaluation by a qualified clinician who knows your situation, and reading it does not create a provider–patient relationship. If you think you may have a medical condition, reach out to us or another licensed provider. In an emergency, call 911.

George Mackel, MSN, APRN, NP-C, PMHNP-BC, CARN-AP — President & Owner